Support

How do I delete my account?

Open the app and go to Profile → Delete account. This permanently removes your profile, your synced contacts, your boards, and everything you have posted. It cannot be undone. You can also email us and we will do it for you.

What happens to my contacts?

If you choose to sync them, your contacts are uploaded to GroupLoop's servers and stored there so we can match them against people already using GroupLoop — that is how your friends show up as people you can invite to a plan. They are only used inside the app. They are never sold, never shared with other users, and never shown to anyone else. Deleting your account deletes them.

GroupLoop works without syncing contacts. You can decline the permission and still make plans and be invited to them.

I did not get a text or notification

Check that notifications are enabled in your phone's Settings under GroupLoop. GroupLoop deliberately sends very few notifications — invites and replies to your plans, and one weekly summary at most.

How do I report someone or something?

Every photo, review, and profile has a Report option. Reports come straight to us and we review them. You can also block any contact from your synced list so they can never see or join your plans.

Is GroupLoop free?

Making plans, inviting people, and saying yes are free and always will be. Everyone currently has every feature at no cost. If that ever changes, we will say so clearly in advance.